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Inbound Email

The Inbound Email feature allows you to receive emails from your customers and have them automatically processed by Mission Control.

Setup

We leverage Sendgrid to receive emails. You will need to create a Sendgrid account and setup an Inbound Parse webhook.

SendGrid Webhook

You will be provided details to enter into Sendgrid for your webhook and API key. This will allow Mission Control to receive emails and process them.

Creating Rules

A rule consists of:

  • a nickname to refer to the rule
  • an arbitrary category/categorization for the script to use
  • the account to integrate with
  • the status of the rule (enabled or disabled)
  • a list of the rule conditions

Support rule conditions include To, From, Subject, and Body that can be combined with Exact Match, Contains, Starts With, and Ends With.

You can also specify multiple conditions for a given rule: all conditions must be met to trigger the rule.