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Cloud Faxing

We utilize mFax and RingCentral APIs to send faxes through the Copia integration of Intelligent Series Fax.

You sign up for your own account with the providers and enable the API details in the System section.

Mission Control Setup

  • Configure your fax submission failure and folder buildup email notifications (System section)
  • Enable Samba on the Mission Control server (contact support with the IP addresses of your IS Fax Service server)

mFax Setup

mFax is an Enterprise cloud fax provider for regulated industries.

mFax minimum required setup:

  1. Create a new API-only account with mFax by Documo.
  2. Generate an API key to be used.
  3. Enter the mFax API key into the System section of Mission Control.

If using an mFax Cover Page:

  1. Get the Cover Page ID you want to use from mFax
  2. (try Copy ID to clipboard from your chosen Cover Page menu)
  3. Enter the mFax Cover Page ID into the System section of Mission Control.
  4. Enter the Cover Page Sender Name (required)
  5. the Cover Page Subject Line (required)
  6. Enter the Cover Page Notes into the System section of Mission Control. (optional)

RingCentral Setup

RingCentral Fax API Ring Central minimum required setup:

  1. Create a new RingCentral Fax developer account
  2. Generate an API client application to be used.
  3. Generate a JWT token from user credentials.
  4. Enter the RingCentral Client ID into the System section of Mission Control.
  5. Enter the RingCentral Client Secret into the System section of Mission Control.
  6. Enter the RingCentral JWT Token into the System section of Mission Control.
  7. Enter the RingCentral API Endpoint into the System section of Mission Control.

Intelligent Series Supervisor Setup

Setup Intelligent Series Faxing to point at the Samba shares for mFax:

  • Capture (CAP): \\mission-control.yourdomain.com\mfax\tosend
  • Pre Process: \\mission-control.yourdomain.com\mfax\preproc
  • Send (TOSEND): \\mission-control.yourdomain.com\mfax\tosend
  • Sent (SENT): \\mission-control.yourdomain.com\mfax\sent
  • Fail (FAIL): \\mission-control.yourdomain.com\mfax\fail

If you want to send to RingCentral, you’ll use the following settings:

  • Capture (CAP): \\mission-control.yourdomain.com\ringcentral\tosend
  • Pre Process: \\mission-control.yourdomain.com\ringcentral\preproc
  • Send (TOSEND): \\mission-control.yourdomain.com\ringcentral\tosend
  • Sent (SENT): \\mission-control.yourdomain.com\ringcentral\sent
  • Fail (FAIL): \\mission-control.yourdomain.com\ringcentral\fail

Alternative Setup

We can also configure a cifs mount to your Windows UNC share.

To do this, you will need to create a Windows service account for Mission Control to connect to the share through and provide the user account username and password to Call Theory for setup.

id forge
#returns uid=1001,gid=1001 which is used in the next command
sudo mount -t cifs //server.domain.local/mfax /home/forge/mission-control/storage/app/mfax -o username=domainuser,password=redacted,domain=domain.local,uid=1001,gid=1001
sudo mount -t cifs //server.domain.local/people-praise /home/forge/mission-control/storage/app/people-praise -o username=domainuser,password=redacted,domain=domain.local,uid=1001,gid=1001