Board Check
The Board Check is a full-blown quality assurance review of every message taken in your system.
- Dispatchers and supervisors can review messages from the Board Check list
- They can see the call details, tracker events, and call stats while reviewing
- The message can be categorized, commented on, and marked who is responsible.
- The review is then sent to a supervisor Board Review list where they can approve or reject the review.
- The reviews are then exported to a CSV file suitable for use with PeoplePraise or other quality assurance systems.
A Board Report and Board Activity check are available for auditing purposes.